Introduction:
At VivaCALL Cameroon Limited, we are committed to protect and respect your privacy. This Privacy Policy explains how we use any personal information we collect about you when you contact us for our services.
What information we collect:
We collect personal information about you when you contact us for our call center services. This information includes your name, phone number, email address, and any other information you provide to us during the call. We may also collect and record the details of the call for quality and training purposes.
How we use your information:
We use your personal information to provide you with our call center services and to respond to your inquiries. We may also use your information to contact you for feedback about our services, to provide you with additional information about our services you may be interested in, or to inform you about any changes or updates to our services.
Disclosure of your information:
We will never disclose your personal information to any third party without your consent unless required by law. We may, however, share your personal information with our service providers who help us with our business operations, such as processing payments or providing IT support.
Data security:
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. We also ensure that all data transfers are performed securely and encrypted when necessary.
Your rights:
You have the right to access, update, or delete any personal information we hold about you. You also have the right to withdraw your consent to our processing of your personal information, unless required by law. To exercise these rights or if you have any questions regarding our Privacy Policy, please contact us using the details provided below.
Changes to our Privacy Policy:
We may update our Privacy Policy from time to time and will provide you with notice on our website or via email.
Contact us:
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Cameroon: Rue 1.0008, Yaoundé, Cameroun, contact@vccl.tech, or +237 222 22 18 36.
Romania: 14, rue Sergent Constantin Ghercu, Bucarest 060201, info@vivcall.ro or +40 31 432 6737.
