vivaCall is a call centre based in Cameroon. We pride ourselves on providing exceptional customer service to our clients in various industries. Our highly skilled agents are trained to handle inbound and outbound calls with the utmost professionalism and empathy.
Our agents are highly skilled in customer relations and speak several international languages, enabling them to communicate with your customers in their native languages and offer them an exceptional experience.
Looking for a call centre that offers exceptional customer service, customised solutions, multilingual support and cost-effective services? Look no further. Here are some of the benefits of working with us:
Developing an effective call center strategy requires careful planning and execution. Here are the 4 key steps involved in creating a successful call center strategy
Clearly identify what you hope to achieve through your call center, such as improved customer satisfaction, reduced wait times, or increased sales.
Review call center metrics, customer feedback, and other data sources to gain insights into your current performance and identify areas for improvement.
Create a customer-centric approach that prioritizes the needs and expectations of your customers. This may involve improving the training and support provided to agents, enhancing the call center technology, or simplifying the call routing process.
Regularly monitor call center metrics and customer feedback to ensure that your strategy is effective and making a positive impact. Continuously optimize your strategy to address challenges and seize opportunities for improvement.
Join us and take your career to the next level! Our dedicated team of experts is committed to helping you succeed in your field.
We provide a range of services that can help improve your business operations and enhance customer satisfaction. Contact us for more information
We make outbound calls to customers for a variety of purposes, such as follow-up calls, lead generation, and customer satisfaction surveys.
Our agents receive calls from your customers or prospects and start the retention process by answering their questions and concerns.
Our agents sell and market your products and services from our call centre.
The process of improving the ranking of a website on search engines like Google, in order to increase the visibility and traffic to the site.
The creation and distribution of valuable, relevant, and consistent content with the purpose of attracting and retaining a clearly defined audience, and ultimately, driving profitable customer action.
We provide support through multiple channels, including phone, email, chat, and social media, offering customers more options to reach you.
Advertisements are typically displayed on search engines, websites, or social media platforms, and businesses can bid on keywords that are relevant to their products or services.
A website allows you to reach a wider audience and expand your customer base. With a well-designed and optimized website, you can attract visitors from search engines and social media, even if they are located far from your physical location.
The use of social media platforms (such as Facebook, Instagram, TikTok, Linkedin, and Twitter) to promote a product or service. With the help of an algorithm that sends the ads to potential customers.
Providing support in multiple languages to better serve customers who speak different languages.
Call centers can gather data on customer interactions, providing valuable insights into customer needs and preferences that can inform business decisions.
